Privacy Policy

Effective Date: 9/12/2025
Last Updated: 9/12/2025

Introduction

ClaroPure ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.claropure.com, use our services, or interact with us. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you provide to us, including but not limited to:

  • Name and contact information (email address, phone number, mailing address)
  • Service address and property details
  • Payment and billing information
  • Service preferences and water quality concerns
  • Communications you send to us

Automatic Information

We automatically collect certain information when you visit our website:

  • IP address and location data
  • Browser type and version
  • Pages visited and time spent on our site
  • Referring website addresses
  • Device information and operating system

Service-Related Information

When we provide water filtration services, we may collect:

  • Water quality test results
  • Equipment installation details
  • Service history and maintenance records
  • Property access information

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our water filtration services
  • Process service requests and installations
  • Communicate with you about appointments, services, and account information
  • Send billing statements and process payments
  • Respond to customer service inquiries
  • Conduct water quality analysis and recommend appropriate solutions
  • Comply with legal obligations and protect our legal rights
  • Market our services to you (with your consent where required)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing
  • Scheduling and appointment management
  • Equipment suppliers and manufacturers
  • Background check services for our technicians
  • Marketing and website analytics

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal process or government requests
  • Protect the rights, property, or safety of ClaroPure, our customers, or others
  • Investigate potential violations of our terms of service
  • Respond to claims of fraud or other illegal activity

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure data transmission using SSL encryption
  • Regular security assessments and updates
  • Employee training on data protection practices
  • Restricted access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal information under certain circumstances
  • Right to Restrict Processing: Request limitation of how we process your information
  • Right to Data Portability: Request transfer of your information to another service provider
  • Right to Object: Object to our processing of your personal information for certain purposes

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve our website functionality

You can control cookie settings through your browser preferences, but disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, disclose, and sell
  • Right to delete personal information we have collected from you
  • Right to opt-out of the sale of personal information (Note: We do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

International Users

Our services are primarily intended for users in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

ClaroPure
Email: contact@claropure.com
Phone: (615) 486-2217
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