Terms and Conditions

Effective Date: 9/12/2025
Last Updated: 9/12/2025

Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and ClaroPure/Claro Mold Testing & Treatment ("Company," "we," "our," or "us") regarding your use of our website at www.claropure.com and our mold testing and remediation services. By accessing our website, scheduling services, or entering into a service agreement with us, you agree to be bound by these Terms.

Services Overview

ClaroPure provides professional mold testing, inspection, and remediation services including but not limited to:

Mold testing and assessment
Complete home mold treatment using patented dry-fog technology
Air quality testing and monitoring
Moisture control consultation
Post-treatment verification
One-year guarantee on mold remediation services

Service Areas

Our services are available in Middle Tennessee including Nashville, Franklin, Brentwood, Murfreesboro, and surrounding areas as specified on our service area page.

Scheduling and Appointments

Initial Consultation

Free consultations and estimates are provided at our discretion
Scheduling requires providing accurate contact information and property details
We reserve the right to refuse service for any reason

Appointment Changes

Changes or cancellations must be made at least 24 hours in advance
Last-minute cancellations (less than 24 hours) may incur a service fee
Weather conditions or emergencies may require rescheduling

Pricing and Payment Terms

Service Pricing

All pricing is subject to change without notice
Final pricing is determined after initial assessment and may vary from estimates
Written quotes are valid for 30 days unless otherwise specified

Payment Terms

Payment is due upon completion of services unless otherwise agreed in writing
We accept cash, check, and major credit cards
Late payments may incur additional fees as permitted by law
A service charge may apply for returned payments

Additional Costs

Costs for additional services discovered during inspection will be discussed and approved before proceeding
Travel fees may apply for locations outside our standard service area

Service Performance and Limitations

Pre-Service Requirements

Customer must provide safe and reasonable access to all areas requiring treatment
Customer is responsible for removing or protecting personal belongings as recommended
Utilities (electricity, water) must be available during service performance
Customer must disclose known health conditions or sensitivities

Service Limitations

Services are contingent upon weather conditions and property accessibility
We reserve the right to refuse or postpone service if conditions are deemed unsafe
Certain structural or environmental conditions may limit treatment effectiveness
Customer must address underlying moisture issues for optimal results

Our Guarantee

We provide a one-year guarantee on our mold remediation services as specified in your service agreement
Guarantee coverage requires following all post-treatment recommendations
Guarantee is void if moisture issues are not addressed or new water damage occurs
Guarantee coverage is limited to the areas and conditions specified in the original service agreement

Customer Responsibilities

Property Preparation

Follow all pre-service preparation instructions provided
Ensure safe access to treatment areas
Remove or cover items as recommended
Inform us of any changes to property conditions

Health and Safety

Disclose any relevant health conditions or concerns
Follow all safety recommendations during and after treatment
Ventilate areas as instructed post-treatment
Report any adverse reactions immediately

Post-Treatment Care

Follow all post-treatment instructions and recommendations
Address underlying moisture or ventilation issues
Allow proper curing time before re-occupying treated areas
Maintain recommended humidity levels

Health and Safety Disclaimers

Treatment Safety

Our treatments use EPA-registered, family-safe products
Temporary evacuation may be required during treatment
Individuals with severe respiratory conditions should consult healthcare providers
We are not responsible for pre-existing health conditions

Results Disclaimer

Individual results may vary based on property conditions and mold severity
Complete elimination of all airborne spores cannot be guaranteed due to environmental factors
Treatment effectiveness depends on addressing underlying moisture sources
We make no medical claims regarding health improvements

Liability and Insurance

Limitation of Liability

Our liability is limited to the cost of services performed
We are not liable for indirect, consequential, or punitive damages
We carry appropriate professional liability and general liability insurance
Property damage coverage is subject to insurance policy limits and terms

Customer Property

Customer is responsible for protecting or removing valuable items
We are not responsible for damage to improperly prepared areas
Claims for property damage must be reported within 48 hours of service completion
We recommend Customer maintain homeowner's insurance coverage

Warranty and Guarantee Terms

Service Guarantee

One-year guarantee applies to areas treated as specified in service agreement
Guarantee requires following all maintenance and care instructions
Guarantee does not cover new mold growth from new moisture sources or water damage
Re-treatment under guarantee requires inspection and may involve additional costs for addressing new issues

Warranty Limitations

Guarantee is non-transferable and applies only to original Customer
Structural modifications or renovations may void guarantee coverage
Force majeure events (floods, storms, etc.) are excluded from guarantee coverage

Intellectual Property

Proprietary Methods

Our treatment processes and methods are proprietary and protected
Customers may not attempt to replicate or reverse-engineer our processes
All documentation and reports remain our intellectual property

Website Content

All website content is protected by copyright and trademark laws
Customers may not reproduce or distribute our content without permission

Privacy and Confidentiality

Customer Information

We maintain confidentiality of Customer information and property conditions
Information may be shared with service providers necessary for treatment
We comply with all applicable privacy laws and regulations

Property Access

We respect Customer privacy and property rights
Access is limited to areas necessary for service performance
Customers will be informed of all personnel entering the property

Dispute Resolution

Resolution Process

Disputes should first be addressed directly with our management
We will make reasonable efforts to resolve issues promptly and fairly
Written documentation of concerns helps facilitate resolution

Legal Jurisdiction

These Terms are governed by Tennessee state law
Any legal proceedings will be conducted in Williamson County, Tennessee
Both parties agree to attempt mediation before litigation

Termination of Services

Customer Termination

Customers may terminate services before completion with written notice
Termination fees may apply for work already performed or materials purchased
No refunds for completed work or services

Company Termination

We reserve the right to terminate services for non-payment, safety concerns, or breach of Terms
Customer will be billed for all work completed up to termination date

Force Majeure

We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to:

Weather conditions affecting safety or treatment effectiveness
Government regulations or restrictions
Equipment failures or supplier issues
Natural disasters or emergencies

Modifications and Updates

Terms Changes

These Terms may be updated periodically
Significant changes will be communicated to active customers
Continued use of services indicates acceptance of updated Terms

Service Changes

We reserve the right to modify or discontinue services
Existing contracts will be honored according to original terms

Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will continue in full force and effect.

Contact Information

For questions about these Terms and Conditions, please contact us:

ClaroPure/Claro Mold Testing & Treatment
2426 Foxhaven Drive
Franklin, TN 37069
Phone: (615) 486-2217
Email: contact@claropure.com

By scheduling services with ClaroPure, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.