Service Agreement

THIS AGREEMENT is made on the date of this invoice BETWEEN the Client ("Client or Property Owner/Manager") and Claro TN LLC or its Independent Contractor, Service Provider ("Service Provider"), collectively referred to as the "Parties".

I. PURPOSE

Client wishes to be provided with the Services (defined below) by Service Provider and Service Provider agrees to provide the services to Client on the terms and conditions of this Agreement.

II. DESCRIPTION OF SERVICES

a. Nature of the Services: Service Provider shall provide the following services ("Services") to Client:

i. Mold Testing, Mold Inspection, and Recommendationsii. Remediation of Mold and Odors related to Moldiii. Prevention of Mold Growth on Surfacesiv. Crawlspace encapsulation and moisture preventionv. Construction services related to water damagevi. Service Provider and all technicians are fully trained to perform air quality tests, air culture tests and swab tests. All tests are marked, labeled, and sent to a reputable third-party Lab for analysis. The lab test reports are reviewed and emailed to Client with recommendations. The Service Provider will then call Client to review the Mold Report findings and discuss next steps.vii. The patented Dry Fogging system provides advanced technology and highly effective solutions for mold and odor remediation. The first step neutralizes mold and odors in the environment, while the second step applies a microscopic protectant ensuring anti-fungal protection for at least one year, provided new water issues are resolved promptly.

III. INSPECTION & TESTING TERMS

Client is advised to obtain their own 3rd party inspection and/or testing both before and after any treatment, from a neutral certified provider that is not affiliated with Service Provider or Client as this may be considered a conflict of interest. Any inspection whether free or paid for, should not be considered comprehensive and only limited to the information and spaces and visual aspects provided by Client.

Hidden or subsequent issues may exist which are not likely to be discovered within the scope of our investigation and should not be relied upon as exhaustive or inclusive in any circumstance. Client fully understands this and therefore does not rely on Service Provider's assessment or test results for validation or certification. Client further agrees to hold Service Provider harmless from any claims or liability resulting from any type of inspection or testing. Service Provider shall collect samples with certified devices and supplies for use and testing by a certified third-party laboratory ("Lab"). Service Provider does not make any claims, certifications, or warranties of any testing outside of collecting a usable sample to be delivered to and results provided by the third-party Lab. The results provided are direct from the Lab which we forward to Client. Any disputes arising from tests provided by Service Provider are resolved and limited only to the amount paid for the testing itself.

A refund of the testing fee is the only remedy accepted for resolution by Client.

IV. LIMITATIONS OF SERVICE & LIABILITY

Mold occurs naturally everywhere, both indoors and outdoors. Any presence of moisture will almost certainly result in mold or mildew growth. Service Provider is not responsible for mold or mildew growth occurring due to conditions outside of its control, including but not limited to ongoing moisture issues or reintroduction of contaminants. The presence of moisture will stop and/or void any work, warranty of Service Provider until resolved by Property Owner/Manager. Client acknowledges that moisture damage occurring before, after, or during mitigation and/or when Service Provider attempts to mitigate contents which were affected, moisture, damaged, permanently discolored, faded, and/or bleached areas might remain even though Service Provider covenants to use every diligent effort and means available to rectify. Client acknowledges that failure to properly dry or remediate moisture-related damage before service may affect treatment effectiveness and void any applicable warranties or guarantees.

In the case of post-treatments where moisture is found, and when demolition, dry-outs, or uncovering mold-infested areas are not performed by either party for any reason, and/or the treatment was unsuccessful, Service Provider is not liable for any damages and is limited only to the applicable warranty terms offered by Service Provider or the maximum amount paid by Client to Service Provider. While Service Provider provides diligent efforts to penetrate covered cavities in the home or business, certain cases will require demolition or removal of materials to uncover unseen issues. The Client is responsible and advised by the Service Provider that demolition or removal of certain materials may be required to fully resolve serious incidents of mold or mildew growth.

Description of work to be performed may be incomplete or insufficient to resolve all situations and Service Provider shall work to resolve any such circumstances diligently. However, the Service Provider shall be held harmless and not liable for any deficiencies.

V. CLARO GUARANTEE

If you receive Claro's whole home treatment and believe mold has returned within 365 days of your treatment's completion, the Service Provider will conduct a free inspection and, if no water intrusions are detected, a free mold test. If the test shows indoor mold levels at or above outdoor levels, the Service Provider will provide a one-time complimentary re-treatment at no cost.

Each property is eligible for one Claro Guarantee treatment per year. If an additional treatment is performed within the same 365-day period, it does not extend or reset the guarantee period.

The Claro Guarantee does not apply to mold tests alone or crawlspace only treatments. If the property has new or unresolved moisture issues that contribute to mold growth, such as crawl space water intrusion or other recurring water problems the Guarantee also does not apply.

To be eligible, any pre-existing moisture issues must have been fully resolved before the initial treatment, and any new water intrusion occurring after treatment will void coverage.

VI. WARRANTIES & SERVICE TERMS

a. Scope of Work / Delivery of the Services: Service Provider will provide testing services to detect mold types and levels, then remediation services to neutralize or denature mold and fungal growth. Any 3rd party contractor providing additional services is not considered an affiliate or subcontractor of Service Provider.

b. Service start date: Services commence on the scheduled date or any date when entry is granted.

c. Site Access & Limitation of Liability: Client confirms they are the legal occupant or authorized representative and may grant access for work completion.

d. Service Provider is not liable for damages except in cases of gross negligence or willful misconduct. Client assumes responsibility for protecting personal property before service begins. Liability claims against Service Provider are limited to the total invoice amount paid.

e. Client shall indemnify, defend, and hold Service Provider harmless from any third-party claims related to mold exposure, health issues, or structural damage.

f. Insurance Coverage: Service Provider carries liability insurance but is not responsible for damages beyond the scope of work.

g. Maintenance responsibility: Client is responsible for post-remediation maintenance.

h. Health & Safety Advisory: Mold treatment may release spores temporarily; Client is advised to vacate the premises and not return for three hours post treatment.

i. Cancellation & Refund Policy: Cancellations made at least 48 hours before the scheduled service date are eligible for a full refund. Cancellations within 48 hours of the scheduled service will incur a fee of 20% of treatment cost.

VII. BINDING ARBITRATION

All claims arising in connection with this agreement and the Service Provider shall be resolved by final and binding arbitration rather than in court, except that you may assert claims in small claims court (defined for the purposes of this TOS as a court of limited jurisdiction that may only hear claims not exceeding $5,000) if your claims are within the court's jurisdiction. There is no judge or jury in arbitration, and court review of an arbitration award is limited.

The arbitration shall be conducted by the American Arbitration Association (AAA) under its then-applicable Commercial Arbitration Rules or, as appropriate, its Consumer Arbitration Rules. The AAA's rules are available at http://www.adr.org/. Payment of all filing, administration, and arbitrator fees shall be governed by the AAA's rules. The arbitration shall be conducted in the English language by a single independent and neutral arbitrator. For any hearing conducted in person as part of the arbitration, you agree that such hearing shall be conducted in Nashville, TN or, if the Consumer Arbitration Rules apply, another location reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances, as determined by the arbitrator. The decision of the arbitrator shall be final and binding. Judgment on the arbitral award may be entered in any court of competent jurisdiction.

This Agreement is legally binding when attached to a quote or Invoice and electronically approved or signed.

Last Updated: January 15, 2026